Privacy Policy

This privacy policy governs what the Al RADI Digital Marketing Services Company platform collects, uses, maintains, and discloses from information collected by users of the UPLINES platform. This privacy policy applies to the application and services provided by the company.

Introduction

Dear member/store, we would like to provide you with an easily understandable overview of our data protection process. We aim to provide you with a unique marketing experience, and protecting your data is our priority. We maintain transparency and credibility in dealing with your data.

Who we are

We are Al-RADI Digital Marketing Services Company (Limited Liability Company). Our commercial registration is 4030495988, and you can communicate with us via email.: info@uplines.com.

When you visit our website, register, or place orders through the platform, you are agreeing to this privacy policy. As Data Controllers, we determine how, for what purposes, and by what means we process your personal data. Under the personal data protection system, we are obligated to provide you with the following information based on the principle of transparency: As data controllers, we are responsible for ensuring that all our processing activities comply with regulatory requirements. Therefore, if you have any questions about data protection in the Uplines platform, you can contact our data protection team at any time by emailing info@uplines.com

The company follows proper procedures and security standards in collecting, storing, and dealing with data to protect it against unauthorized dealing, modification, disclosure, or destruction of Personal information, username, password, information regarding your transactions, and data stored on our application. Sensitive and private data is exchanged between Uplines platform and its users/vendors through secured communication channels and is encrypted and protected through approved digital methods.

Right of amendment

We reserve the right to update this privacy policy in accordance with the regulations in the Kingdom of Saudi Arabia. We will notify you of any significant changes, such as changes to or new purposes for processing. We will not process your personal data without obtaining your consent to the amendments.

Privacy is your right, and you have the choice.

As a member/store, you will have a choice of what information you wish to share with us. Of course, we need some information in order to fulfill our contract.

Data processing

We only collect and use the personal data that is necessary to provide you with the services offered by the Uplines platform. Your consent to the use of your data is essential for us to be able to provide these services to you. Without your consent, we will not be able to offer you certain special services.

The right to review the privacy policy.

You have the right to review and agree to the Personal Data Privacy Policy before processing your personal data.

Right of access

You have the right to be informed about the data we store and process relating to you.

Right to correction

If you notice that the data stored is incorrect, you can correct your data directly in your profile.

Right to deletion

You can ask us at any time to delete the data related to you that we have stored, and then your account will be deactivated.

Right to data portability

You can ask us to send you the data relating to you that we have stored in a machine-readable form ( the data will be available to you in electronic form ).

The right to file a complaint

If an error has been made by the Uplines platform in relation to your personal data, you may lodge a complaint at any time by sending an email to info@uplines.com

What data do we process

Your personal data is processed only in accordance with regulatory requirements. We pay special attention to the fact that all principles of processing personal data must be taken into account. The Uplines platform also pays great attention to transparency. Therefore, we only process your data within the legally permitted framework. If, in the course of our evaluation, we come to the conclusion that processing cannot be reasonably expected, we will carry out the processing only after obtaining your express consent. In the following description of our processing activities, we refer in each case to the categories of personal data. The category includes several personal data, which are usually processed together for the purposes mentioned. Personal data means information that can identify you or even make you identifiable. In general, we process the following categories of personal data for the following reasons:

Contact information

Your name, mobile phone number, email address, and ID number from any social media (if possible). Reason: If you contact us, we collect this data to figure out who you are and what you need help with. It helps us assist you better by understanding the specifics of your inquiry. This also applies when you leave comments on our social media pages. We do not combine this data with your profile data on our platform, but we can still identify you through your social media ID number.

Company location

Office 701 & 703, Al-Andalus Business Center, Jeddah, KSA

Personal profile data (master data)

Name, email address, mobile phone number, delivery address, and date of birth. Reason: This data is your main data, which we need to provide our services. Without a mobile phone number, you cannot create a profile. Your name, email, and delivery addresses together represent the main data.

Device information and access data

Refer to the device identity, device identification number, operating system and corresponding version, device location, access time, configuration settings, and information related to the Internet connection (IP address). the reason: to enhance the security of our website, analyze user behavior, customizing user experiences We also use parts of this information to detect suspicious behavior at an early stage and to avoid any harm.

Order information

Record (history) of orders, stores, selected purchases, invoices, order identification number, order evaluation, information regarding payment method, delivery address, successful orders, and canceled orders. Reason: This information is added to your profile every time you place an order. You can view information about recent orders in your profile at any time. The information should give you an overview of your interests and previous requests. We also use the same information to improve our services. In addition, we will make this information obfuscated upon your request to delete it.

Contact information

Name, email address, mobile phone number, and device identification number. Reason: If you want to receive emails, SMS messages, or in-app pop-up ads from us, we need specific information to send you messages. Instead of addressing you as "You're welcome," we find it's better for customers to address you by name.

payment information

Payment method, part of the credit card information, stored credit card coding, card expiration date, bank ID (first six digits on the card), last four digits on the card, and card type. Reason: We need this information to track your payments and link them to the orders you have placed. In order to make the ordering process more convenient for you, we offer to save your preferred payment method. This means you don't have to enter your payment details again the next time you place an order. Storing this data requires your prior consent. You can also save your payment information and remove it from your account page at any time in the future

Call center

Whenever you need to contact us, one of our call center agents may contact you, and we may record and store the conversation with you. In some individual cases, recordings are also used to improve the quality of customer service, i.e., for the purposes of training (mentoring) our employees. The content of the information we store depends on the information you provide to us as part of our communications. Stored telephone calls are also deleted after 12 months at the latest or if the purpose of storage has been fulfilled, i.e., if the quality check has been achieved before this period.

Prevent fraud and protect our platform.

In order to protect our customers and our platform from potential attacks, we constantly monitor the activities on our site for all visitors. For this purpose, we use various technical measures to ensure that suspicious behavior patterns are detected at an early stage and prevented in a timely manner. To achieve this goal, several monitoring mechanisms operate in parallel and prevent potential attackers from accessing our site at all. The decision-making process occurs automatically and can have a legal effect on the people involved or affect them in a similar way. If automated decision-making results in a negative outcome for you and you disagree with that decision, you can contact us at info@uplines.com In this case, we will evaluate if the circumstances of this individual incident.

Mergers, acquisitions, change of ownership, or closure.

in case of a Merge with another company or acquisition of the company, we will disclose the information to that company. Of course, we will require the company to comply with data protection provisions in the Kingdom of Saudi Arabia.

Advertisements

Members/stores may find advertisements or other content on our app linked to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, or other third-party entities. It should be noted that we do not control the content or links that appear on those sites, and we are not responsible for the practices of sites linked to our site. In addition, these sites, or services, including content and links, may constantly change. These sites and services have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our application, is subject to that website's own terms and policies.

Who we work with and where we process your data.

We never share your data with unauthorized third parties. However, as part of our business, we engage selected service providers and grant them limited and strictly monitored access to some of our data. All data recipients must comply with legal data protection requirements and demonstrate their level of data protection with appropriate evidence. Which are:

The company protects personal data when it is transferred outside the Kingdom for any statutory purpose such as the implementation of an obligation in which the data subject is or to serve the interests of the company or in implementation of other statutory purposes, provided that the transfer does not result in damage to the data subject, and that an appropriate level of protection of personal data is available outside the Kingdom, and the transfer or disclosure is limited to the minimum amount of personal data that is needed, and the conditions for data transfer or disclosure are excluded from what is within the necessary cases. Maximalism that relates to the life of the data subject or his vital interests and what is related to that. Data is transferred in accordance with safeguards specified by laws and regulations, namely: Common binding rules: (1) To include matters approved by the regulation on the transfer of personal data outside the geographical boundaries of the Kingdom of Saudi Arabia. (2) Standard contractual clauses if they are adequately protected by personal data. (3) Certificates of compliance with the law and regulations in the Kingdom, issued by an authority approved by the competent authority. (4) Binding Code of Conduct. In the absence of any of the mentioned points, the company shall follow the decisions and recommendations adopted by the competent authority to transfer personal data outside the Kingdom when needed.

In cases of transfer outside the borders, the company applies the provisions of the regulation on the transfer of personal data outside the geographical borders of the Kingdom of Saudi Arabia, with different types of cases.

Service providers

We utilize various data processors for daily data processing, all of whom adhere to the requirements of the Communications and Information Technology Commission. We regularly assess our data processors and only permit those who meet our standards. Some of our service providers are located outside the Kingdom of Saudi Arabia.

Third parties

We also work with third parties, in addition to data processors, to whom we also transfer your personal data, but they are bound by privacy guidelines. These are, for example, our consultants or lawyers who receive your data from us on a contractual basis and process your personal data for regulatory reasons or to protect our own interests. We do not sell or rent your personal data to third parties under any circumstances. This will never happen without your express consent

Prosecution powers and legal procedures

The company submits personal data to judicial authorities and the police. If any obligation arises for us or against us, in order to protect the damage and file lawsuits in accordance with Article Six of the Personal Data Protection System, the company is obligated to notify the competent authority in the event of a leak of personal data within a period not exceeding 72 hours from the time of becoming aware of the incident unless there are justifications for the delay that prevents that. The company is also obligated to notify the personal data subject about the leakage of their personal data, describing the potential risks and the measures taken by the Authority to prevent or mitigate the impact of those risks, and providing recommendations or advice to the personal data subject that may help them take any appropriate action regarding those risks.

Categories of personal data

Contact information ● Order information ● ● Device information and data access Payment information ● Commission and points information ● Store information ● Purchases data ● Profile data (master data) ● Contact Data

How long do we need to store your data?

We will only delete your personal data if you ask us to, and we will also delete your account. Before this happens, you will receive a separate notice from us at the email address registered in your user account. Despite your request to delete your data, we may still have to keep some stored data due to the provisions of data protection regulations, and we will continue to store your data if we have the right to do so in accordance with the rules of the Communications and Information Technology Commission. This applies in particular if we need your personal data for any legal persecution or defense.

Cookie Policies

To make visiting our website/application attractive and to enable the use of certain functions, we use cookies on various pages. These are small text files that are stored on your browser. Some of the cookies we use are deleted at the end of your browser session, i.e. after you close your browser. Other cookies remain on your browser and allow us or our affiliates to recognize your browser on your next visit (persistent cookies). You can adjust your browser settings so that you are notified of the setting of cookies and make an individual decision whether or not to accept them in certain cases or in general. Failure to accept cookies may limit the functionality of our website/application.

We classify the cookies we use into three categories: ● Required ● Functional ● Personal.Below, you will find more information about your choices as well as a detailed list of the cookies we use. Cookies are required to browse our site and use the features available. The proper functioning of our website (for example, entering text) while browsing the pages on the website is not guaranteed without the use of these cookies. In addition, cookies collect information about how visitors use our website, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregated, anonymous information that does not identify the visitor. They also allow our site to remember your choices, such as language or region, to provide enhanced features. According to legal regulations, no action is required on your part. Functional cookies collect anonymous information that cannot track your movements on other websites. In addition, they can be used to send targeted advertisements or to measure the effectiveness of an advertising campaign. They can be used to determine the most effective online marketing channels. Through the use of these cookies, we also store your login data in your browser so that you can log in automatically the next time you visit our website. Because we want to provide you with a website designed for optimal use, functional cookies are usually activated when you visit our website. To enable these actions, we also use third-party cookies in this category. By analyzing your anonymous usage, we can identify areas where we can improve our website. Personalization cookies are used to deliver more targeted advertising that is relevant to the user and matches their interests. These cookies help us upload custom marketing audience lists to our marketing partners.